Policies, Terms & Legal Notices

These Terms and Conditions (“T&C”) govern all purchases, program enrollments, service agreements, event registrations, and commercial relationships between you (“Client”) and FitCampPRO. These T&C supplement and are to be read together with our Terms of Use.

All program enrollments and purchases are subject to availability and acceptance by FitCampPRO. We reserve the right to decline or cancel any enrollment at our discretion, in which case a full refund will be issued.

• All prices are displayed in Canadian Dollars (CAD) unless otherwise stated
• Prices are inclusive of applicable program materials, coaching access, and digital resources as described at point of sale
• Taxes, where applicable, are calculated and added at checkout based on your billing jurisdiction
• Payment is due in full at the time of enrollment unless a payment plan has been agreed in writing
• Installment payment plans are available for programs over CAD $500 — subject to a written service agreement

FitCampPRO will make reasonable efforts to deliver services as described at the time of purchase. However, we reserve the right to:

• Modify program content to reflect updated research or best practices
• Adjust session scheduling with reasonable notice (minimum 48 hours for individual sessions)
• Substitute coaches or facilitators when necessary without reduction in service quality
• Cancel or reschedule in-person FitCamp events due to force majeure, venue issues, or minimum enrollment not met

For in-person FitCamp events held in Europe (Prague, Karlovy Vary, Lake Bohinj), the following additional conditions apply:

• Participants are responsible for their own travel, accommodation, and travel insurance unless explicitly included in the program package
• Medical clearance is required for participation in intensive programs — see Medical Policy
• FitCampPRO is not liable for travel disruptions, weather-related changes, or force majeure events beyond our control
• Minimum participant numbers apply for group programs — if not met, FitCampPRO may reschedule with 30 days notice

Organizations enrolling multiple athletes or entire squads are subject to a separate written Service Agreement in addition to these T&C. Key provisions include:

• A designated organizational contact must be identified and must have authority to bind the organization
• All participating athletes must individually acknowledge the Medical Disclaimer and these T&C
• Confidentiality of athlete performance data is governed by our Privacy Policy and the applicable Service Agreement
• Minimum engagement periods may apply — as specified in the Service Agreement
• ROI reporting is provided in aggregate and anonymized form unless individual reporting is agreed in writing

Both parties agree to keep confidential any proprietary information exchanged during the service relationship. FitCampPRO will not disclose your personal performance data, health assessments, or program results to third parties without your explicit written consent, except as required by law. Aggregated, anonymized data may be used for research and marketing purposes.

This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your data. “Personal data” means any information that can identify you as an individual.

• Identity data: full name, date of birth, gender
• Contact data: email address, phone number, mailing address
• Profile data: sport, position, current level, club affiliation
• Health and body composition data: weight, body fat percentage, fitness metrics (only when voluntarily provided for program purposes)
• Payment data: billing address, payment method details (processed securely by our payment provider — we never store full card numbers)
• Communications: messages, form submissions, emails, survey responses

• Usage data: pages visited, time on site, referring URL, click data
• Device data: IP address, browser type, operating system, device type
• Cookie data: session cookies, analytics cookies, preference cookies (see Cookie Policy)

We do not sell, rent, or trade your personal data. We may share your data with trusted third parties only as necessary:

• Payment processors (e.g. Stripe, PayPal) for secure transaction processing
• Email service providers for program and marketing communications
• Analytics providers (e.g. Google Analytics) using anonymized data
• Cloud hosting and storage providers under strict data processing agreements
• Legal authorities when required by law or to protect our rights

All third-party processors are contractually required to maintain data confidentiality and comply with applicable privacy laws.

We retain your personal data only as long as necessary for the purposes set out in this policy, typically:

• Active client data: duration of service plus 3 years
• Financial records: 7 years (as required by Canadian tax law)
• Health and body composition data: duration of program plus 2 years, or until deletion is requested
• Marketing contact data: until you unsubscribe or request deletion

• Right of access: Request a copy of all personal data we hold about you
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data, subject to legal retention requirements
• Right to portability: Receive your data in a machine-readable format
• Right to object: Object to processing based on legitimate interest or for marketing
• Right to withdraw consent: Withdraw consent for data processing at any time

Conditions requiring mandatory medical clearance before participation include, but are not limited to:

• Cardiovascular conditions (heart disease, hypertension, arrhythmia, history of heart attack or stroke)
• Metabolic disorders (Type 1 or Type 2 diabetes, thyroid conditions, metabolic syndrome)
• Orthopedic injuries (joint injuries, stress fractures, post-surgical rehabilitation status)
• Eating disorders (current or history of anorexia, bulimia, orthorexia, or related conditions)
• Pregnancy or planning pregnancy
• Kidney or liver disease
• Any mental health condition that may be affected by body image, dietary change, or physical training
• Current use of any prescription medication that may interact with dietary or exercise changes

Exercise and physical training carry inherent risks including, but not limited to, muscle soreness, injury, heat-related illness, dehydration, hypoglycaemia, and in rare cases, more serious cardiovascular events. By participating in any FitCampPRO program that involves physical activity:

• You acknowledge and voluntarily assume these inherent risks
• You confirm you have disclosed all known health conditions to your coach prior to beginning
• You agree to stop exercising immediately and seek medical attention if you experience chest pain, dizziness, severe shortness of breath, abnormal heart rhythm, or other concerning symptoms
• You understand that exercise recommendations are general guidelines and may need to be modified by a qualified exercise professional or physician for your specific situation

Nutritional guidance provided within FitCampPRO programs is based on general sports nutrition principles and current evidence-based research. It is not individualized medical nutrition therapy and is not a substitute for advice from a Registered Dietitian (RD) or qualified clinical nutritionist, particularly for individuals with:

• Diagnosed dietary allergies or intolerances (celiac disease, nut allergies, lactose intolerance, etc.)
• Medical conditions requiring therapeutic dietary intervention (renal disease, diabetes, IBD)
• Disordered eating history or active eating disorder
• Pregnancy or lactation

FitCampPRO accepts no liability for doping violations, failed drug tests, or sporting sanctions resulting from supplement use, even where the supplement was referenced in our educational materials. Always use batch-tested, INFORMED-SPORT or NSF-Certified supplements and verify current prohibited substance lists independently.

By enrolling in any FitCampPRO program or attending any FitCamp event, you voluntarily assume all risks associated with the program, including risks that may arise from the nature of body composition change, dietary modification, and increased physical training load. You agree that FitCampPRO is not liable for any adverse health events that arise during or after participation in our programs.

FitCampPRO uses cookies and similar tracking technologies on our website to provide core functionality, improve user experience, and analyze website traffic. This policy explains what cookies are, which types we use, and how you can manage your preferences.

Cookies are small text files placed on your device by a website. They allow the website to recognize your device and remember information about your visit — such as login status, language preferences, and browsing activity. Cookies do not execute code or transmit viruses.

On your first visit, you will see a cookie consent banner where you can accept all cookies, reject non-essential cookies, or customize your preferences by category. You can change your preferences at any time via the cookie settings link in our website footer.

You can also control cookies directly in your browser settings. Disabling essential cookies will impair core website functionality such as account login and form submissions.

Some pages on our website embed content from third-party platforms (e.g., YouTube videos, social media buttons). These third parties may set their own cookies, subject to their own privacy policies. We do not control these cookies and encourage you to review the privacy policies of any third-party platform you interact with on our site.

• 14-day satisfaction guarantee: If you are not satisfied with your digital program purchase, you may request a full refund within 14 days of purchase, provided you have not accessed more than 25% of the program content.
• After 14 days or once more than 25% of content has been accessed, no refund is available — store credit may be offered at our discretion.
• Subscription-based coaching services may be cancelled at any time; the cancellation takes effect at the end of the current billing cycle.

Given the logistical complexity of in-person events, the following schedule applies (see full table in Terms & Conditions):

• 30+ days notice: Full refund minus a 10% administrative processing fee
• 14–29 days notice: 50% cash refund or 100% program credit valid for 24 months
• 7–13 days notice: 25% cash refund or 100% program credit valid for 24 months
• Less than 7 days: No cash refund — 80% program credit valid for 24 months
• Medical emergency with documentation: Full credit with no expiry, or refund at our discretion

1. Email billing@dreamfitpro.com with your name, order number, and reason for the request
2. Our team will review your request within 3 business days
3. If approved, refunds are processed to the original payment method within 5–10 business days
4. Credit card refunds may take an additional 5–10 days to appear depending on your card issuer

This policy governs the specific terms under which FitCampPRO provides services to professional sports clubs, teams, franchises, athletic organizations, and any entity enrolling three or more athletes or staff members under a single organizational account.

All organizational engagements require a signed Service Agreement prior to program commencement. The Service Agreement will specify:

• Scope of services and participating personnel
• Program duration, schedule, and milestones
• Designated organizational contact and FitCampPRO account manager
• Data handling, confidentiality, and reporting obligations
• Pricing, payment schedule, and renewal terms
• Specific performance metrics and reporting cadence agreed between parties

FitCampPRO treats individual athlete health and performance data with the highest level of confidentiality:

• Individual athlete body composition and health data is not shared with club management without the athlete’s explicit written consent
• Aggregate, anonymized squad-level data may be included in performance ROI reports provided to the organization
• Athletes have the right to access all data held about them at any time
• Upon termination of the service agreement, individual athlete data will be securely deleted or returned within 60 days, per the agreement terms

Organizations using FitCampPRO services agree to:

• Not coerce, pressure, or incentivize athletes to achieve specific body composition targets that may compromise health or safety
• Respect athletes’ right to withdraw from the program without penalty
• Not misrepresent FitCampPRO services, credentials, or outcomes in any public-facing communications without prior written approval
• Ensure all participating personnel are made aware of and agree to these policies

FitCampPRO retains full intellectual property rights over all program materials, methodologies, and content delivered to organizations. Organizations may not reproduce, redistribute, or white-label FitCampPRO content without a separate written licensing agreement.

This policy applies specifically to medical professionals (physicians, nurses, dietitians, physiotherapists, sports medicine practitioners), first responders (paramedics, firefighters, police officers, military personnel), coaches, certified personal trainers, and other professionals who access FitCampPRO services in a professional or supervisory capacity.

Physicians, nurses, registered dietitians, physiotherapists, and other licensed healthcare professionals using FitCampPRO programs with their patients or clients must:

• Exercise independent professional judgment when applying our content to individual patients
• Not represent FitCampPRO programs as a substitute for medically supervised treatment
• Ensure appropriate clinical assessment and monitoring of any patient undertaking body composition or dietary changes
• Adhere to the scope of practice defined by their professional licensing body
• Obtain appropriate informed consent from patients for any program participation

Police officers, firefighters, paramedics, military personnel, and other first responders accessing FitCampPRO programs are subject to the same Medical Disclaimer as all participants. Additional considerations specific to this population include:

• First responder physical demands differ significantly from traditional sport demands — program modifications may be required
• Shift-work schedules, irregular sleep patterns, and high-stress occupational environments affect nutritional and recovery needs
• Any fitness or body composition requirements imposed by your employer or agency are your responsibility to understand and comply with independently
• FitCampPRO programs for first responders are designed to improve occupational fitness and resilience, not to certify fitness for duty — that determination remains with your occupational health provider

Certified personal trainers, strength and conditioning coaches, athletic trainers, and sports performance staff using FitCampPRO content in their professional practice must:

• Operate within the scope of their own certifications and professional qualifications
• Not provide dietary advice beyond their scope of practice (refer to registered dietitian where clinically appropriate)
• Not reproduce or redistribute FitCampPRO program content for use with their own clients without a licensing agreement
• Refer athletes to qualified medical professionals when health concerns arise outside the scope of performance coaching

FitCampPRO offers professional development content, including webinars and educational resources, which may be applicable to continuing education requirements of some professional organizations. However:

• FitCampPRO educational content does not confer professional certification, licensure, or accreditation unless explicitly stated and formally recognized by the relevant body
• Professionals are responsible for verifying whether our content qualifies for their specific CE/CPD requirements
• Completion certificates issued by FitCampPRO attest to program participation only, not competency assessment

In the unlikely event that a participant under your supervision experiences an adverse health event that may be related to FitCampPRO program activities, we ask that you:

1. Prioritize the immediate safety and wellbeing of the individual — contact emergency services if required
2. Document the event thoroughly in accordance with your professional standards
3. Notify FitCampPRO within 48 hours at health@dreamfitpro.com so we can review our protocols
4. Cooperate with any subsequent review process initiated by FitCampPRO

Your reporting helps us continuously improve the safety of our programs. We treat all adverse event reports with strict confidentiality.